The Repair Shop

Restaurants are challenging operations to run; razor-thin margins and intense competition leave little room for error. Most restaurant operators aren’t hitting their potential because of two fundamental factors: a lacklustre guest experience and weak fiscal controls. When your operation isn’t thriving, you need expert advice on how to Fix it.

Introducing The Fifteen Week Fix

A comprehensive operation overhaul designed to transform your restaurant from a good idea into a profitable operation. While the benefits are numerous, here are some highlights:

Increased Profitability

All restaurant owners want to make more profit. Your concept, brand and menu need to be outstanding to bring in guests and receive those coveted guest referrals. And through disciplined financial and operational processes, you can turn that guest traffic into profits.

Easier to Run Operation

Many restaurant owners are working 70+ hours a week and scrambling to keep their operation functioning. This schedule is not sustainable. An efficiently run restaurant maximizes every business hour and can hire resources to assist with the day-to-day operations as profits grow.  

Ability to Expand

Many owners want to expand. Whether by opening additional locations or through franchising, your concept needs to be structured, running on all cylinders and maximizing profitability.  The Fix is the perfect program to set you up for multi-unit success.

What to expect.

Having worked with over a thousand restaurants, we know how to build exceptional operations. And sometimes, that requires an overhaul—from reimagining the concept to creating a more relevant brand and menu to implementing staff training and integrating fiscal discipline to ensure that newfound revenue becomes bottom line profit. Here’s an overview:

Driving Sales - achieving a 10/10 Guest Experience

• Concept Refinement
• Brand Enhancement
• Menu Development
• Staff Training
• Operational Procedure Standardization

Fiscal Responsibility - Turning sales into profit

• Menu Engineering
• Product Cost Control
• Labour Cost Control
• Budgeting and Financial Tracking

Are you ready to take your operation to the next level? Submit this form to speak with one of our experts on how we can help you transform your restaurant operation.

You have questions; we have answers.

Q: Can I Pick And Choose Certain Services From The Fix? Or Do I Have To Sign On To A Holistic Overhaul? (E.G. What If I Love My Branding And Don’t Want To Change It)?

A: Any restaurant or restaurant chain that feels they are not all that they should be on many fronts—menu, concept, brand, operations and in general, overall profitability—will benefit from The Fix.

Q: Are There Any Operations That May Not Be Good Candidates For The Fix?

A: Some operations may not be able to be "fixed" for a variety of reasons. We can quickly ascertain if you are the right candidate with a brief introductory conversation and site visit.

Q: How Quickly Will This Program Pay Off? How Quickly Will I See Increased Profits?

A: The Fix can pay off extremely quickly. If you start operating at a 10/10 with profit-maximizing strategies built into your business model, then you can see dramatic profit increases immediately. Keep in mind, though, your investment in the Fix is just that—an investment. The Fix is about greater profits over the long run.

Q: How Much Of An Impact Will The Program Have On My Current Business? (E.G. Will I Have To Close For 15 Weeks?)

A: The Fix happens behind the scenes, and implementation occurs in tandem with your current operations. If renovations are required, you may need to close. That decision would be made in collaboration with you and the business.

Q: If This Is Like A Restaurant Makeover, Are Design Services Included In The Fix (Interior Design, Kitchen Design/Layout, Etc.)?

A: Our Fix covers Concept, Brand, Menu, Guest Experience, Staff Training and Operational Systems and Processes. Interior Design and Renovations are not part of The Fix, but for some operations, that may be necessary. We have various partners that can provide those needs, but that would be in consultation with the restaurant owner and only if they agree.