You may have the best concept, the best menu and the best decor—but that won't always make you successful. You need two other things for that to happen:
- Everything to happen properly when you aren't at the restaurant
- Tight fiscal responsibility processes in place to ensure your hard-earned revenues turn into high profits
Systems and Procedures are especially crucial as you grow to become multi-unit concepts, but even for a single restaurant, they are incredibly important. If you have designed your restaurant concept to offer a 10 out of 10 guest experience, you need to ensure your staff are executing that experience every time.
And in the restaurant industry, a lack of Systems and Procedures can result in profit dribbling away as fast as the guests come in—product wastage, portion control, overstaffing, theft. Without tight controls, a restaurant can quickly lose out on 5% of sales—that’s $100,000 of lost profit for a $2 million restaurant operation.
Systems and Procedures encompass all of the operating systems to ensure that the business runs smoothly, and all aspects of execution and profit maximization are maintained. Our team at The Fifteen Group has implemented Systems and Procedures in large multi-unit operations and small one-off concepts—we've helped structure the processes in over 300 restaurant operations in our 19 years.
